Here are some frequently asked questions. If your question is not listed, please contact us at info@fishewear.com or 907-854-4775.

Shipping

What are my shipping options? 

We ship 3 USPS Services and UPS internationally 

• USPS First Class Mail 1-5 Days* - Note this option is only for stickers and patches

• USPS Ground Advantage 2-5 Days* 

• USPS Priority Mail 1-3 Days*

• UPS Worldwide - Timeframe and Rates vary. 

*Please note that all delivery timeframes listed below are estimates provided by USPS and are not guaranteed. Delivery times may vary based on USPS operations, and delays are beyond our control. Since we ship from Alaska, packages may take additional time to arrive at your location.

Where do you ship?

We primarily ship domestically (all 50 states). We can also ship Internationally, but recommend customer call Fishe for price matching on shipping. For 

Will I receive a tracking number for my shipment?

Fishe sends tracking information to the preferred method of contact provided by the customer. Fishe does not provide tracking information for items sent via First Class Mail.

Product

Who makes the art for your products?

Fishe employs female artists to complete the fish art. A team of in-house designers then transfer that art to the various products you know and love!

Do you give gift receipts, if a gift recipient wants return or exchange?

We ship all orders with a blank packing slip, so no prices are seen! We also can print a gift receipt in addition to your order receipt in the store.

How can I submit feedback on products?

Yes! 2 weeks after an online order is completed, we send a review request. You can also submit a review straight on the items landing page.

How do I know which size I should buy?

Check the sizing guide (if available). When in doubt, call the store! 

 What if the product I want is out of stock?

If you see that an item or size is not available online, it most likely isn't. Please reach out to the store to see when the item will be available.

Gift Cards

Do gift cards expire?

No!

Is it possible to send a gift card through regular mail?

If you are ordering online and would like a physical gift card, please give the store a call before placing the order. Otherwise, Gift Card are sent via email with a code that you can print out

Return/Exchange/Repair

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see the policy page for more-- https://fishewear.com/pages/returns-exchanges-policies

What is your exchange policy?

If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange

We only replace items if they are defective, damaged or if you need a new size. Please see the policy page for more-- https://fishewear.com/pages/returns-exchanges-policies

 How do I Start a Return or Exchange?

To start a return or exchange, please click the link to our return portal. https://fishewear.com/a/506-returns-manager you will need your order number and email associated with the order. 

What if my item arrives damaged?

Contact the Fishe shop and we will get it taken care of!

Do you repair items that have been damaged through normal wear and tear?

No.

General Fishe Questions

How often do you retire your patterns?

Designs can last anywhere from 2 - 4 years!

How often do you come out with new patterns?

We aim to launch 2 new designs/patterns each year! 

Where is Fishe located?

Our Headquarters 4011 Arctic Blvd. Unit C Anchorage, AK 99507. We are located in Arctic Business Park. Main entrance is in the back, next to the garage door! 

Our Downtown store is located at the corner of 4th Ave and G St. 704 W 4th Ave, Anchorage AK 99501

What are your hours?

For store hours please visit: https://fishewear.com/pages/location