FAQ
Here are some frequently asked questions. If your question is not listed, please contact us at info@fishewear.com or 907-854-4775.
Shipping
What are my shipping options?
We ship USPS priority mail. Packages are priced via weight.
Where do you ship?
We primarily ship domestically (all 50 states). We can also ship Internationally, but recommend customer call Fishe for price matching on shipping.
Will I receive a tracking number for my shipment?
Fishe sends tracking information to the preferred method of contact provided by the customer. Fishe does not provide tracking information for items sent via stamp.
Product
Where are your products made?
A handful of products are made locally in AK, with the majority being manufactured in other sites around the United States.
Who makes the art for your products?
Fishe employs female artists to complete the fish art. A team of in-house designers then transfer that art to the various products you know and love!
Can you gift wrap or include a gift card?
If you would like the Fishe team to gift wrap your order, please add that note in your order or reach out via email. We sell e-gift cards online and physical gift cards in the store.
Do you give gift receipts, if a gift recipient wants return or exchange?
We ship all orders with a blank packing slip, so no prices are seen! We also can print a gift receipt in addition to your order receipt in the store.
How can I submit feedback on products?
Yes! 2 weeks after an online order is completed, we send a review request. You can also submit a review straight on the items landing page.
How do I know which size I should buy?
Check the sizing guide (if available). When in doubt, call the store! We are available Mon-Fri 10 am - 5 pm. Closed on major holidays.
Gift Cards
Do gift cards expire?
No!
Is it possible to send a gift card through regular mail?
If you are ordering online and would like a physical gift card, please give the store a call before placing the order.
Return/Exchange/Repair
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see the policy page for more-- https://fishewear.com/pages/returns-exchanges-policies
What is your exchange policy?
We only replace items if they are defective, damaged or if you need a new size. Please see the policy page for more-- https://fishewear.com/pages/returns-exchanges-policies
What if my item arrives damaged?
Contact the Fishe shop and we will get it taken care of!
Do you repair items that have been damaged through normal wear and tear?
No.